Returns Policy
Returns & Refund Policy
At Complice, we want you to love what you ordered. If something isn’t right, you can return it easily — here’s how it works:
Return Window
You can request a return or size exchange within 14 days of delivery. Items must be unworn, undamaged and in their original packaging, with all tags attached.
How to Request a Return
Log in to your account on our website, open your order and submit a return request, selecting the items and the reason. Once our team approves the request, you will receive a DHL return label by email — print it, attach it to the parcel and hand it to the courier.
Return Shipping Costs
Return shipping is covered by the customer and is deducted from your refund or credit voucher:
- Greece: 8€
- Europe: 20€
- Rest of the world: 40€
Refund or Store Credit Voucher
When your return arrives, we perform a quality control check to make sure the item is unworn and undamaged. You can then choose between:
- a refund to your original payment method, or
- a store credit voucher to use on your next order.
Refunds are processed within 5-10 business days after the quality check.
Exchanges
Need a different size? Submit a return request and, once the quality check is complete, we will send you the new size or issue a voucher so you can order it right away.